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Privacy Policy

Last updated: August 2026

NAWAB (“we,” “us,” or “our”) operates this website and sells NAWAB Premium Ispaghol Chilka and related products online across Pakistan. This Privacy Policy explains what information we collect when you visit our site, place an order, or contact us, how we use it, and the choices you have.

By using this website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information in the following ways:

Information you provide directly

  • Order & checkout details: name, phone number, delivery address, city, and email address (if provided), used to process and deliver your order.
  • Contact form submissions: name, email, phone number, subject, and message when you use our Contact page.
  • Newsletter sign-up: your email address, if you choose to subscribe.
  • WhatsApp communications: if you message us via WhatsApp, we receive your phone number and the content of your messages, subject to WhatsApp's own privacy practices.

Information collected automatically

  • Device and browser type, IP address, pages visited, and time spent on our site, collected via standard web analytics.
  • Shopping cart contents and browsing activity on our site, used to keep your cart intact and improve your experience.
What we don't collectWe do not collect any payment card details directly — Cash on Delivery orders involve no card data at all, and any prepaid payment options are processed by a third-party payment provider who handles that data under their own security standards, not stored on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders, including coordinating Cash on Delivery with our courier partners
  • Respond to questions submitted through our Contact page or WhatsApp
  • Send order confirmations, delivery updates, and customer support communications
  • Send occasional wellness tips, offers, or product updates by email, only if you've subscribed to our newsletter — you can unsubscribe at any time
  • Understand how visitors use our website so we can improve it
  • Detect and prevent fraudulent or abusive orders
  • Comply with applicable legal obligations

3. Cash on Delivery & Order Data

Since Cash on Delivery (COD) is one of our primary payment options, placing a COD order means we share the minimum necessary details — your name, phone number, and delivery address — with the courier or logistics partner responsible for delivering your order and collecting payment. We only share what's needed to complete delivery.

4. How We Share Information

We do not sell your personal information. We share information only in these circumstances:

WhoWhat's shared & why
Courier / delivery partnersName, phone, and address, to deliver your order and collect COD payment
Payment processor (for prepaid orders)Payment details, handled directly by the processor under their own privacy policy
Email/newsletter service providerYour email address, if subscribed, to send newsletters
Analytics providersAnonymized or pseudonymized browsing data, to understand site usage
Legal authoritiesOnly when required by law, court order, or to protect our legal rights

5. Cookies & Analytics

Our website uses cookies and similar technologies to keep your shopping cart working correctly across pages, remember your preferences, and understand how visitors use our site through analytics tools. You can disable cookies through your browser settings, though some parts of the site (like the shopping cart) may not work correctly without them.

6. Data Retention

We retain order information for as long as necessary to fulfill the order, handle any returns or disputes, and meet our tax and accounting obligations. Contact form submissions and newsletter subscriptions are retained until you ask us to delete them or unsubscribe, whichever comes first.

7. Your Rights & Choices

You can:

  • Ask us what personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information, subject to any legal or order-related retention requirements
  • Unsubscribe from marketing emails at any time using the link in any newsletter, or by contacting us directly
  • Opt out of non-essential cookies via your browser settings

8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out to us: